Story Land - Guest Service Assistant

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

As the Guest Service Assistant, your number one responsibility is guest service. This position will provide exceptional communication to our guests through phone and email.

We are currently looking for a:

Story Land - Guest Service Assistant

Roles & Responsibilities:

Daily responsibilities include but are not limited to:

• Responding to guest emails promptly and professionally
• Guest resolution skills or willingness to learn conflict resolution
• Answering questions accurately on the phone/direct calls to correct department when needed
• Work hand in hand with the Marketing Department to ensure the highest level of customer service through guest communication verbally and written including but not limited to learning all active and past ticketing offers, website auditing and profile management.
• Take any required reservations and properly communicate with applicable departments
• Willingness to learn park ticketing system to better assist guests
• Sort mail/take larger packages to the post office
• Keep the front office tidy and adhere to front office cleaning protocols
• General filing needs
• Assist varying departments with a wide array of projects
• Expansion of role to include additional responsibilities where suitable

Requirements:

• Age 16 or older
• Organizational skills are imperative
• High attention to detail
• Well-articulated verbally and in writing
• Working knowledge of basic computer skills including Microsoft Office Suite
• Able to communicate and receive direction/instructions in English
• Reliable and timely for all scheduled shifts
• Willingness to learn and grow in role

Team member benefits:

Working at Story Land is about making people happy. It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Story Land employee, you can be the smiling face that greets incoming guests, a cook that makes things happen in the kitchen or a ride operator that keeps people entertained and safe.

Story Land Perks & Benefits:

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Kennywood and all Palace Entertainment parks on your days off
• Invited to exclusive employee events throughout the season
  

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Story Land. Apply today!