Administrative Manager - Ski Teams Palisades Tahoe

About Palisades Tahoe

Palisades Tahoe is the largest ski resort in the Lake Tahoe region, boasting 6,000 skiable acres across eight peaks. The more than 70-year-old resort celebrates a rich history as the host of the 1960 Winter Olympics, the Spring Skiing Capital, and home mountain to dozens of Olympic and World Cup athletes across multiple snow sports. With an average annual snowfall of 400 inches, Palisades Tahoe frequently operates the longest ski and snowboard season in Lake Tahoe. The European-inspired Village at Palisades Tahoe offers year-round events and over 50 bars, restaurants, and boutiques, many of which are locally owned and operated. Palisades Tahoe is on the Ikon Pass, which offers access to 47 international ski destinations. In 2021 the resort changed its name, trading in a harmful slur for a name that better reflects its values and legacy. Visit the Palisades Tahoe website or call 1.800.403.0206 to learn more. You can also visit us on Instagram, Twitter, Facebook, and Vimeo.

A Great Job and Benefits to Match:

• Free skiing + riding privileges to 14 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!

• 401(k) plan with generous company match

• Free lift tickets, plus 50% off lift tickets

• 25%-50% discount at Food & Beverage locations at Palisades Tahoe

• 30% discount at Palisades Tahoe operated retail stores, including The North Face, Oakley and more

• Employee Assistance Program (EAP)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Job Summary: Supports Palisades Tahoe Teams to achieve high level programming, communication and community engagement. Manage, develop, and maintain administrative processes and staff for the Teams departments while ensuring best in class guest and employee service (teams families and personnel). Duties include, communication, product development, oversight of administration staff, database and systems management (including financial reporting and HRIS), digital tools, and assisting managers and administrative team with payroll, time & attendance, rostering, and other administrative processes. Oversee communication methods including social media, web and Team communication platform(s). Develop and maintain quality hiring and recruitment opportunities. Work closely with department managers. This position is the communication and community hub for Team Palisades Tahoe. Other duties as assigned by manager/director.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Applicants must be 18 years of age.

Essential Job Responsibilities/Duties/Tasks include the following (other duties may be assigned):

• Provide guests with quality service in a friendly, responsive, and positive manner.
• Oversee Teams Administrators, including hiring, training, performance, and review process, while ensuring employee engagement and satisfaction.
• Maintain confidentiality of sensitive and/or internal information
• Facilitation of Company and Teams Policy communication to Teams stakeholders
• Facilitation of Teams activities, events, partnerships and programming, products, etc. to Teams stakeholders
• Manage product development, registration/enrollment process, and transaction processes and fulfillment for all products.
• Correspond and communicate with Team parents and participants, Teams and Palisades Tahoe personnel.
• Coordinate and execute administrative assistance for Snowsports Training Manager and Department Training
• Manage tracking Performance Management processes for Teams
• Manage athlete travel billing and collection.
• Use of company systems, applications, and databases with ability to export reports and manage reporting for Director and Managers.
• Lead Teams employee on-boarding and off-boarding process with assistance of Teams Managers, Teams Administrators, and Human Resources. Manage/lead processing of all employee types including international (H2B, etc.) and domestic.
• Support head coaches and managers with payroll and other HR matters.
• Track and maintain inventory of department supplies, process purchase orders and maintain budget records.
• Provide Team director and appropriate managers with operational and financial reports.
• Communicate effectively via radio and telephone with supervisors, mountain operations, mountain dispatch and other resort departments. Support communication between coaches and Admin staff during training days – stepping in as necessary to manage parent/dispatch/coach communication during serious injuries or other issues.
• Maintain up-to-date safety and incident documents.
• Manage Athlete Uniform product development, including selection, sales, and distribution.
• Manage Teams website
• Manage Social media access, sharing and processes
• Manage Teams Communication Platform, including timely real time accuracy, training and use process
• Remain current with Human Resource, Payroll and Health & Safety best practices

Competencies and Job Requirements:

Required:

• Effective communication skills, oral & written
• Strong sense of customer service & safety awareness
• Ability to learn complex database and integrated sales software
• Have a neat & clean appearance in compliance with the company grooming standards
• Work well as part of a team
• Strong organizational skills and ability to multi-task
• Proficient computer skills; Microsoft Office, Internet Explorer, Outlook, Sales and Database systems.
• Work on-site

Education and Experience:

Required:

• High School Diploma or GED
• Two to five years administrative experience and/or training; or equivalent combination of education and experience

Preferred:

• College Degree
• Supervisory experience
• Competitive Sport/skiing background
• Knowledge or experience with ski and/or snowboard athletic progression
• Experience with Alterra sales and financial management systems

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of walking or standing 20% or more of a normal 8 hour work shift, and sitting 80% Must be capable of occasionally carrying, lifting, pushing or pulling up to 30lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Working Conditions:

Indoor/Outdoor: While performing the duties of this job, the employee will occasionally be exposed to outside weather conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate.

Equipment Used in Job: Various office equipment, general office supplies

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and ski/snowboard. Must be capable of standing and/or balancing for long periods of time, up to 90% or more of a normal work shift. Must be capable of frequently or constantly balancing, reaching, squatting, bending, kneeling, stooping, handling, twisting. Must be capable of occasionally carrying, lifting, pushing or pulling up to 75bs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Working Conditions:

Indoor/Outdoor: While performing the duties of this job, the employee will frequently be exposed to outside weather conditions. The employee may encounter extreme winter cold and blizzard conditions.

Hazardous Materials/Noise: This job may experience atmospheric conditions such as fumes, odor, dusts, mists, gases, ventilation

Equipment Used in Job: hand tools, small power tools, bags or large duffels, bamboo poles, ropes and rope spools, banners, shovels, gates/poles, skis or snowboard

Safety/Protective Equipment: While performing the duties of this job, the employee may be required to wear eye protection, gloves, masks, helmet.

The base salary range below represents the low and high end of the Palisades Tahoe Resort, LLC’s salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Base salary range: $64,480.00 - $98,409.64 per year

For information on Alterra Mountain Company’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.