Cruise Operations Manager

Cruise Operations Manager

Salary: $4100- $4500 monthly DOE 

Timeframe: Full time, expected 40-50 hours/week 

Location: Present in Skagway, Alaska to prepare for season set-up through completion of shutdown. Typically, this occurs between mid-March through mid-October. Remote work possible outside of these months. 

Winter role vs. summer role varies considerably in terms of time, projects, and general business of the Haines office. 

Overview: 

Alaska Mountain Guides operates a variety of tours for guests visiting Southeast Alaska. Our primary clientele involves cruise ships, though independent travelers are also welcome. The main responsibility of the Haines Cruise Operations Manager is to oversee each of the tour sites and their corresponding site managers as well as assist in a variety of day-to-day operations of the company through a combination of field and office work.  

Job Qualifications: 

• Must be 21 years old 
• Prior experience in cruise industry/tourism is preferred 
• Excellent organizational and management skills 
• Strong computer and database skills (Microsoft Excel and Word, Adobe, etc)
• Some experience in the outdoors is preferred.

Reporting: 

• Report directly to the Skagway program manager. Help facilitate generation of Skagway weekly reports to Skagway Program manager and owners. 

General Duties:

• Responsible for oversight of operations for Alaska Mountain Guides and Chilkat Guides cruise ship programs in Skagway.  
• Coordinate with Haines office for Cruise ship programming 
• Help support long trip operations based out of Skagway 

Guide Management:

• Shared management of guides, dock staff and site managers  
• Time sheets and payroll - manage overall guide hours and overtime 

• • Timesheet review prior to each payroll 

• Oversee overall scheduling 
• Coordinate with site specific managers to help facilitate weekly guide meetings 
• Guide appreciation; organize dinners and activities, etc.  

Office Management & Office Tasks:

• Ship correspondence - email and telephone  
• Scheduling – manage overall scheduling with office staff.   
• Dock repping and settlement - as needed - shared with office and dock managers  
• Shared management of Dock Manager - Organize and manage dock transfers – work closely with Dock Manager to ensure that Dock transfers happen appropriately.  
• Active presence at site and on pier  
• Daily Summaries - emailed to all ships at the end of the day  
• Waivers and guide paperwork - Organize and verify completion throughout day and at end  
• Manage Skagway Office Petty Cash in coordination with Skagway Program manager 
• Organize weekly office meetings 
• Ship Settlement and Sending Settlement Sheets & Dock transfers 
• Maintain Outlook Skagway Calendar  
• Learn database and scheduling software and coordinate database efforts within the Skagway office and between the Haines Office. 
• Help structure and build allocations and proposals for each season working closely with Skagway and Haines program managers. 
• Manage adjustments to allocations and space requests with the cruise lines on an ongoing basis.  

Marketing:

• This would primarily be the Marketing Manager’s role, however, the Operations Manager may play a part in these marketing efforts.  This may include Familiarization (FAM) trips with Shore Excursion staff, presence and enthusiasm at the dock, or other lateral marketing efforts.  
• Be a part of, and support, early season FAM trips. 

Skagway Infrastructure :

• Houses - make notes in weekly report of repairs needed. 
• Coordinate with maintenance staff to prioritize repairs. 
• Coordinate employees and house “moms” to ensure that properties are adequately taken care of.  

Program Site Management:

• Shared management with Site Specific Managers 

• Site specific managers manage specific programs/locations, and are key assets in ability to manage operations.  
• Rock/Zip site managers, Canoe program manager, Hike & Float Manager, Dock Manager, and “new program” manager 

• Make sure they are providing regular reports, and have what they need.  
• Delegate specific tasks appropriately for efficient management.  

Guide and Drive as needed  

Other duties as dictated by daily needs 

Support of new projects and initiatives as needed

Winter Season 

• Primary functions include but not limited to: 
  • Hiring for summer season 
  • Creation and management of cruise allocations 
  • Expedition sales (see above) 
  • Helping all departments as needed 
• Remote work possible in winter 
  • Remote work is a privilege based on performance and is not guaranteed 
• Must be present in Skagway office a minimum of two weeks prior to first guide arrivals in Skagway and through season shut-down (typically mid-March through mid-October)