Retail Manager

Reports to: The Retail Manager will report to the Head of Operations 

Location: Niseko 

Start: 1st June 2024
Contract: 12 Month Fixed Term 

Salary: Starting at ¥450,000, depending on experience.

Position Summary: 

As the retail manager, you will be responsible for ensuring our stores across Japan are offering the best in-store experience for retail customers as possible. The role includes innovating how we sell, nailing the in-store look and feel, and ensuring continuity in experience and procedures while keeping our store unique and progressive. Through winter, the role acts as a conduit between in-store teams and the wider merchandise team. Your goal will be to drive sales, enhance customer engagement, and maintain a visually appealing store environment.

Key Responsibilities and Duties:

• Facilitate seamless communication and collaboration between the merchandise and operations teams.
• Drive the innovation of the in-store retail department.
• Drive the operations team to achieve departmental objectives, focusing on customer service excellence, in-store presentation, and revenue targets.
• Liaise with the merchandise team to discuss product demand, customer trends, and missed opportunities.
• Oversee all in-store retail procedures, including warranty management, shop floor replenishments, and daily task lists to maintain operational efficiency.
• Maintain a consistently high standard of store appearance and atmosphere across all locations.
• Collaborate on planning and executing in-store promotional campaigns to drive sales and enhance customer engagement.
• Manage shop fittings and visual merchandising program to ensure the store layout and displays are visually appealing and promote products effectively.
• Organize/lead senior staff training with a focus on product knowledge, customer service, and sales techniques.

Employee Management 

• Involved in the recruitment of key employees.
• Motivate and coach employees to achieve sales targets and deliver excellent customer service. 
• Training of key staff ensuring continuity through resorts
• Prepare work schedules and delegate tasks where required
• Involved in performance reviews and provide feedback.
• Ensure a positive and productive work environment.

General Duties

• Ensuring high levels of customer satisfaction by providing excellent service, resolving customer complaints, and handling any issues that may arise.
• Provide regular reports to senior management on expenses, and other key performance indicators.
• Handle any issues that arise, such as staffing problems, customer complaints, or inventory shortages.

Requirements for the role:

• Retail management experience.
• Training and development background are a plus.
• Visual merchandise experience.
• Strong leadership and communication skills.
• Ability to motivate and inspire a team.
• Excellent organizational and time management skills.
• Problem-solving and critical thinking skills.
• Customer service focus.
• Ability to work independently and as part of a team.

The Perks and Benefits 

As a Rhythm employee, you will be shown the same hospitality that we give our customers. We love to look after our crew and these are just a few additional benefits you will enjoy working with us: 

• The opportunity to live work and play in one of the world's snowiest ski resorts by winter, and a green outdoor haven by summer. 
• Work for one of the best companies in the industry who know what it means to have fun and truly love what we do.
• Competitive pay rates, an employee bonus program, and a subsidized lift pass in the winter.
• A variety of shift patterns to get you out exploring.
• Subsidized staff accommodation and housing assistance. 
• Team social activities, staff parties and events, team ride days, resort trips, department dinners, and much more.
• Access to other great benefits such as the Rhythm Wellness program, free ski, snowboard and bike demo, epic store discounts for you and your friends and family.
• Wellness initiatives include access to fruit, vitamins, yoga classes, and an employee assistance program (EAP) for your mental well-being. 

We put the "play" in workplace. Sure, we work hard, but we believe in celebrating our achievements together in epic style. Don't just take our word for it – ask any Rhythm alumni! They'll tell you this isn't just a benefits package, it's an unforgettable experience fueled by our vibrant and fun company culture.

Ready to join?

If you have the skills, the flair, and the stoke (enthusiasm) to share, we want to hear from you! Your passion for adventure and alignment with our core values could be the perfect fit for an unforgettable experience.

If you have any specific questions or require further clarification, please don't hesitate to reach out.