Story Land - Admissions & Guest Services

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

This position is responsible for providing smooth and efficient guest entry into the park with enthusiasm and energy to provide exceptional guest service.

We are currently looking for a:

Story Land - Admissions & Guest Services

Roles & Responsibilities:

Include but are not limited to:

• Provide exceptional guest service by greeting guests and being knowledgeable on various ticket promotions both online and at the gate
• Handling of all guest concerns including park information, compliments, and complaints received via phone or in person
• Ensuring guest concerns are handled in an efficient and timely matter with the primary focus of positive guest experiences.
• Represents the park with the utmost enthusiasm and pride while directly interacting with guests on a daily basis.
• Use point of sale computers accurately and efficiently
• Assist guests with scheduling reservations for ticketed shows and dinners within the park
• Set up season pass holder ID badges
• Secure Lost & found items in an organized manner
• Maintain a safe and clean work area
• Maintain wardrobe and personal appearance standard as mentioned in Team Member Handbook
• Willingness to learn multiple roles within the admissions department and sister departments

Requirements:

• 14 years or older
• Able to communicate and receive direction/instructions in English
• Able to stand on feet for prolonged periods of time
• Capable of lifting 25 lbs and bending / squatting occasionally

Team member benefits:

Working at Story Land is about making people happy. It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Story Land employee, you can be the smiling face that greets incoming guests, a cook that makes things happen in the kitchen or a ride operator that keeps people entertained and safe.

Story Land Perks & Benefits:

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Kennywood and all Palace Entertainment parks on your days off
• Invited to exclusive employee events throughout the season
  

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Story Lan. Apply today!