Story Land - Ride Coordinator & Assistant Coordinator

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

Rides Coordinators and Assistant Coordinators are responsible for upholding the standards of safety, quality, guest service, and efficiency while overseeing and guiding the ride operators. This position will play an active role in problem solving, training, scheduling, discipline, and motivation.

We are currently looking for a:

Story Land - Ride Coordinator & Assistant Coordinator

Roles & Responsibilities:

Include but are not limited to:

• Open and close designated park zone
• Ensure guest areas are cleaned to the standard for positive guest experience
• Answering guest questions about the ride or park rules and policies
• Assure safety of guest and employees by making sure safety procedures/guidelines are followed.
• Ensured team members know proper safety procedures and have accurate ride knowledge through routine ride audits.
• Focused on guest service and ride efficiency
• Resolving guest and team member concerns or complaints
• Emphasize a guest focused atmosphere by having fun and keeping our team members motivated
• Create daily schedules and ride relief schedules
• Train team members on rides
• Provide coaching and mentoring to Ride Operators and Park Services Team Members

Requirements:

• 16 years or older
• Able to communicate and receive direction/instructions in English
• Able to stand on feet for prolonged periods of time
• Capable of working outside: rain or shine, hot or cold
• Capable of lifting 50 lbs. and bending / squatting occasionally
• Frequent walking and standing for prolonged periods of time

Team member benefits:

Working at Story Land is about making people happy. It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Story Land employee, you can be the smiling face that greets incoming guests, a cook that makes things happen in the kitchen or a ride operator that keeps people entertained and safe.

Story Land Perks & Benefits:

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Kennywood and all Palace Entertainment parks on your days off
• Invited to exclusive employee events throughout the season
  

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Story Land. Apply today!