Water Country- Guest Relations Team Member

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

We are currently looking for a:

Roles & Responsibilities:

A Guest Relations Team Member acts as the park liaison to provide superior service to all Guests. You answer questions about general park information while adhering and enforcing company policies and procedures. You will also address Guest concerns and perform problem solving to increase Guest satisfaction.

• Deliver exceptional guest service
• Operate computerized register systems to sell tickets and products
• Provide creative resolutions to situations that arise in a positive manner within the means set
• Convey park information, policies, and procedures to guests
• Assist guests during phone interactions and return calls
• Reply to emailed inquires and concerns in a timely manner
• Relay detailed information through data tracking and office organization
• Any other duties as assigned

SKILLS / QUALIFICATIONS / REQUIREMENTS:

• At least 18 years of age or older
• Excellent verbal and written communication skills
• Customer service experience is highly recommended
• Must be willing to learn computer and register systems; training is provided
• Must be able to answer incoming guest phone calls and return unanswered voice messages
• Must be proficient in basic mathematics
• Must be able to communicate well with others and work in a team environment
• Must be able to work in a fast paced environment
• Must be able to work a flexible schedule including mornings, weekends, and holidays
• Ability to lift, carry, or otherwise move and position items and boxes weighing up to 25 pounds
• This position requires standing for long periods of time, walking, crouching, bending, stooping, twisting, kneeling, lifting, and pushing
• Ability to work both indoors and outdoors in varying climates

Team member benefits:

Working at Water Country is about making people happy. It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Water Country employee, you can be the smiling face that greets incoming guests, a groundskeeper that keeps the park at its best or a Lifeguard that keeps people entertained and safe.

Water Country Perks & Benefits:

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Water Country and all Palace Entertainment parks on your days off
• Invited to exclusive employee events throughout the season
  

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Water Country. Apply today!